Self-Exclusion Tools
Account self-exclusion blocks access for fixed periods: 24 hours, 7 days, 30 days, 6 months, or permanent closure. During exclusion, you cannot log in, deposit funds, place bets, or receive marketing communications. Activate through account settings or contact support at +254 701 001000 requesting immediate exclusion.
Process irreversible once confirmed—no exceptions during cooling-off period. After temporary exclusion expires, reactivation requires 24-hour waiting period plus confirmation via phone support. Permanent self-exclusion closes account indefinitely; creating new accounts prohibited under BCLB regulations and results in permanent ban if detected.
Reality check reminders display session duration and total wagered amount every 30, 60, or 90 minutes based on your settings. Configure in Account Settings > Responsible Gaming > Session Reminders. These notifications help maintain awareness of time and money spent during extended betting sessions.
Deposit Limits & Controls
Set daily, weekly, or monthly deposit caps through account settings. Limits range from KES 100 minimum to KES 500,000 maximum per period. Once limit reached, system blocks further deposits until next period starts. Limit increases require 48-hour processing delay; decreases apply immediately.
Loss limits restrict total losses within specified timeframe. Configure daily, weekly, monthly thresholds—system calculates net losses (deposits minus withdrawals) and prevents further betting once threshold crossed. Time-out feature pauses account for 24-72 hours without formal self-exclusion; useful for short breaks when feeling loss of control.
Wager limits cap single bet amounts or total stakes per session. Set maximum KES amount per individual bet and cumulative session wagering ceiling. Prevents impulsive high-stakes betting during emotional decision-making moments when discipline weakens.
Problem Gambling Warning Signs
Spending more than you planned or can afford indicates loss of control. Borrowing money to gamble, selling possessions to fund betting, neglecting bills to maintain gambling bankroll—serious red flags requiring immediate intervention. Chasing losses by increasing bet sizes or frequency rarely recovers money and typically worsens financial damage.
Secrecy around gambling activities—hiding betting from family, lying about time or money spent, deleting browser history to conceal accounts—suggests awareness that behavior problematic. Neglecting work responsibilities, family obligations, social commitments to gamble demonstrates prioritization shift that damages relationships and livelihood.
Gambling as emotional escape from stress, depression, anxiety, or personal problems creates dependency where betting becomes coping mechanism rather than entertainment. Feeling restless, irritable, anxious when unable to gamble indicates psychological addiction requiring professional treatment.
Support Resources Kenya
NACADA Helpline: National Authority for Campaign Against Alcohol and Drug Abuse operates gambling addiction support. Call toll-free helpline for confidential counseling referrals to treatment centers across Kenya. Services available in English and Kiswahili.
Gamblers Anonymous Kenya: Peer support groups meet regularly in Nairobi, Mombasa, Kisumu. Attend meetings anonymously; share experiences with others recovering from gambling problems. Contact information available through NACADA or mental health facilities.
Professional Counseling: Psychiatrists and psychologists at Nairobi Hospital, Aga Khan Hospital, Mater Hospital provide gambling addiction treatment. Sessions covered by NHIF in some cases; private treatment costs vary. Early intervention improves recovery outcomes significantly.
Family Support: Gambling problems affect entire households financially and emotionally. Family counseling helps repair relationships damaged by betting behavior and establishes support systems for recovery. Spouses, parents, children benefit from understanding addiction dynamics and learning coping strategies.
